1. If you find the product is not a genuine Blush Novelties product do not use product! it is most likely made with plastics that can cause serious harm to your body. Toxins such as lead, phthalates, parrafins, petroleum oil, cadmium, and many other toxins are known hormone disruptors, may cause cancer and many other ailments. Save the product as evidence. Contact the seller. Contact us with the details.
  2. If You Bought Your Product On, Ebay or other online marketplace - File a complaint the marketplace. Explain To them you received a counterfeit from the seller. Tell them Blush Novelties products come with a Authenticity Verification label and the product you received had a label where the code on the label failed the verification test on the blush novelties website.