FAQ

Question about a product or comments? Please contact us via the contact form or email and we will get back to you within 48 hours.

What makes Blush Novelties different from other adult toy companies?
Blush Novelties is the fastest growing adult toy manufacturer in the United States and is reinventing the way adult toys are sold.
The packaging and artwork are clean, colorful and female-friendly while the products offer more features and functions for the dollar.

Is there a warranty?
Yes, we offer warranty on all of our product lines. Please check warranty link for details.
What's the warranty period?
We currently offer a 30 days limited warranty on working parts that affect the function of the product.
Is the warranty good after 30 days?
No, the limited warranty expires after 30 days from the purchase date.

How long do I have to wait for a replacement?
Please allow 4-6 weeks from the time you ship the product back to us.

Do you offer a refund?
No, we do not issue refunds, remove credit card charges, issue store credits, substitute products, send replacement parts, issue gift certificates. We only replace defective items.

My vibrator is not working so what do I need to do?
Make sure to install new batteries. Alkaline batteries are recommended. Do not use rechargeable batteries, they may burn out the motor. Check the battery position. Follow the guides inside the battery compartment. Make sure that the contacts are not wet, corroded or loose. Make sure to close the battery cap, cover the compartment tightly. If the vibrator still does not work, install new batteries.

Can I remove the insert inside the battery compartment?
No, do not remove the battery insulation paper. The vibrator will not work if you remove the battery insulation paper.

Can I leave the batteries in my vibrator between uses?
We recommend that you remove batteries between uses. The battery power will drain if you leave batteries in your vibrator.

Are the vibrators waterproof?
Our products are waterproof to the extent that they can be washed under running water and used while in the shower. Some products such as our:
1. Cutey Vibes
2. Pop Vibes
3. Mini
4. Fruity Vibes
5. And any products the above products power are submersible.

Are the vibrators submersible?
Our products are not submersible unless stated otherwise. (DO NOT SUBMERGE IN WATER)
Some products such as our:
1. Cutey Vibes
2. Pop Vibes
3. Mini
4. Fruity Vibes
5. And any products the above products power are submersible.