warranty

Congratulations on your purchase! Blush products are designed with durability, safety and reliability in mind. However, sometimes things can go wrong. If this happens we are here to make things right. Our limited warranty protects your investment.


Please note: as of July 1st of 2015 we have revamped our warranty policies. Actually improving our warranty policy for a better consumer experience. Our policy found on this page supersedes all warranty information found on the product packaging.

The Blush Novelties limited product warranty covers your product from defects. This warranty covers all electronic related defects. Below you will find our warranty coverage and how it applies to the product you bought.


Product lines and the warranty period it offers: 

30 Day Warranty 


  • Byours
  • Revel
  • M for Men (only electronic items)
  • Hung Rider (only electronic items)
  • Hard Steel (only electronic items)
  • Loverboy (only electronic items)
  • Glow Dick
  • Mr. Skin

60 Day Warranty 


  •       Gaia

 

90 Day Warranty 


  • Play With Me
  • Sexy things
  • Vive
  • X5
  • Au Naturel
  • Performance
  • Naturally Yours
  • Red Devil
  • Stay Hard
  • Exposed
  • X5 Plus
  • X5 Men

 

1 Year Warranty 


  • Rose
  • Noje
  • Revive
  • Spark

 

5 Year Warranty


  • Luxe
  • Ohm
  • Aria
  • Vilain
  • Serendipity
  • Real Nude - Our 5 year warranty covers non-electronic components for Real Nude as well.
  • Hop
  • Nude Impression

***Please contact us for your Return Merchandise Authorization (RMA),  You will be asked to include the RMA Number with your warranty claim. Failure to do so will void your warranty. 


Please Click Here to Contact us to request your RMA#





We want you to be happy with your Blush product and will honor ALL VALID warranty claims. It is your responsibility to follow the warranty instructions. Failure to do so will void your claim.  


Warranty does not cover wear and tear or damage caused by misuse, accident, neglect. Storing products made from the following materials:  TPE, TPR and PVC together for an extended period of time causes the materials to “melt”. Do not store your products made with the above mentioned materials allowing them to make contact with each other for an extended period of time. This means. Any length of time greater than 2 days. Any claims made with this condition is not a valid claim


Any attempt to repair product or its accessories voids warranty.

 

FAQ:

Q: What do I do when my product stops working?
A: Check batteries. Check battery polarity. Most times. If the polarity is reversed product will either not work or will vibrate very weakly and will only vibrate with 1 speed. Alkaline batteries are highly recommended for maximum performance. Be sure contacts are not wet and/or corroded or loose. Be sure battery, cap/cover [if any] is closed tightly [note: for people that possess superhuman strength. Take it easy!]

Products that come with a clear plastic sheet inside the battery compartment. There is an insulating sleeve that lines the inside the battery compartment of the product. DO NOT REMOVE! Removing this insulating sleeve short circuits your product and voids warranty.


Q: Is warranty valid in my country?
A: Unless you live in China, Africa, any country where the products are illegal, and any country located in the Middle East you are covered!

Q: How long will it take to get a replacement?
A: Depending on your claim, please allow up to 3 weeks time from when your package arrives to our facility.

Q: Will you issue a refund, issue store credit, and remove credit card charges?
A: No. We are not the retailer. The transaction took place between you and the retailer. We only replace defective products.

Q: What is covered?
A. All battery operated products [this includes rechargeable] are covered by our warranty. 

Q: What is not covered?
A: ONLY products that have an electronic component [products that are battery operated Rechargeables are included] and covered by our warranty.   


Any questions regarding warranty please Click Here contact us. Any attempts to contact company in any other way [calling company, emailing to any other email address] will not resolve your warranty issues. Our warranty department is here to help you and will do our best to make sure you are happy. 


Thank you!